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FREQUENTLY ASKED QUESTIONS

  • WHAT ARE THE PAYMENT OPTIONS?
    We accept credit card, debit card, net banking, wallet and upi. We do not offer cash on delivery.
  • ARE YOUR ITEMS ALL PREORDERED?
    Yes, all items are up for preorder unless otherwise stated.
  • HOW DO I GET STOCK UPDATES?
    Follow our Instagram page and turn on the notifications to stay up to speed on our latest collections and other frequent updates. Our Instagram handle is @kumoshoppe.
  • DO YOU OFFER CUSTOMISED NOTES TO INCLUDE WITH ORDERS THAT I WANT TO PLACE AND SEND IT TO A FRIEND AS A GIFT?
    Yes, this won't be a problem. However, no rush order because we have no control over courier and shipment time.
  • DO YOU CUSTOMISE CASES AND PHONE CHARMS?
    While we don't offer case customization, we do for charms. If you're interested in creating your own phone charms, send us a direct message.
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